FAQs
1. What is RareBoxx?
RareBoxx is your go-to destination for premium hobby boxes, collectibles, and unique finds! We offer carefully curated products for collectors and enthusiasts. Whether you're looking for trading cards, collectibles, or rare items, we’ve got something special for you.
2. How do I place an order on RareBoxx?
Placing an order is simple:
- Browse our website and select the items you want to purchase.
- Add the items to your cart.
- Proceed to checkout and provide your billing and shipping details.
- Complete your payment through one of our secure payment options.
- Once your order is confirmed, you will receive an order confirmation email.
3. Do you offer international shipping?
Yes! We offer free shipping to the UK 🇬🇧 and European Union (EU) 🇪🇺. For other international orders, please contact us at sardonxyruz@hotmail.com 📧 for more details on shipping rates and delivery times.
4. How long will it take to receive my order?
- UK Orders: Free shipping, 2-5 business days after processing 📦
-
EU Orders: Free shipping, 2-5 business days after processing 📦
Once your order ships, you’ll receive a tracking number to monitor your order’s progress.
5. Can I change or cancel my order?
If you wish to make changes or cancel your order, please contact us as soon as possible at sardonxyruz@hotmail.com 📧 or +447668370932 📞. If your order hasn’t been shipped yet, we will assist you with making changes or issuing a cancellation. Once an order is shipped, we cannot modify or cancel it.
6. Do you charge sales tax or VAT?
- For UK & EU Orders: No additional sales tax or VAT is charged for orders within these regions.
- For international orders outside the UK and EU, you may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
7. What payment methods do you accept?
We accept all major payment methods, including:
- Credit & Debit Cards (Visa, MasterCard, American Express, etc.)
-
PayPal
We ensure all payments are securely processed to protect your information.
8. How do I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order through the courier’s website.
9. What should I do if my order is damaged or defective?
If your order arrives damaged or defective, please contact us immediately at sardonxyruz@hotmail.com 📧 within 7 days of receiving your order. We will assist you with a replacement or refund, and cover return shipping costs if applicable.
10. What is your return policy?
We offer a 30-day return policy for all eligible items. To be eligible for a return:
- Items must be unused and in their original packaging.
- You must contact us within 30 days of receiving your order. Please refer to our Return Policy for more details.
11. Can I exchange an item?
At this time, we do not offer direct exchanges. If you’d like to exchange an item, please return the original product for a refund and place a new order.
12. How do I contact customer support?
You can reach us through the following methods:
- Email Support: sardonxyruz@hotmail.com 📧
- Phone Support: +447668370932 📞
- Office Address: 22 Percival St, Leicester LE5 3NP, United Kingdom 🇬🇧
13. What if I forgot my password?
If you’ve forgotten your password, simply click on the "Forgot Password?" link on the login page. We’ll send you an email with instructions on how to reset your password.
14. How do I know if an item is in stock?
Product availability is shown on the product page. If an item is out of stock, it will be noted as “Out of Stock” on the site. You can sign up for email notifications to be alerted when the item is back in stock.
15. Are your products authentic?
Yes! All products sold on RareBoxx are 100% authentic. We source our items from trusted manufacturers and reputable suppliers to ensure the highest quality for our customers.
16. Do you offer gift cards?
Currently, we do not offer gift cards, but we plan to in the future. Stay tuned for updates!
17. Can I buy from RareBoxx if I am outside the UK or EU?
Yes! We do offer international shipping to regions outside the UK and EU. Please contact us at sardonxyruz@hotmail.com 📧 for more information on shipping rates and options for your location.
18. Can I sign up for a newsletter?
Yes! We offer a newsletter to keep you updated on new products, sales, and exclusive offers. You can sign up for the newsletter directly on our homepage.